ICICI Bank
Financial services company
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Position Title: Phone Banking Officer
Business Group: Phone Banking, Retail Banking Group (RBG)
Grade: Officer/ Senior Officer
Background: ICICI Bank Phone Banking offers a number of facilities, which enable corporate customers to do several of their banking activities from the comfort of their premises. The Phone Banking Officer is responsible for providing good service to customers pertaining to any of their banking, financial, and investment needs.
Purpose of the Job: The position will be responsible for resolving customer queries over the phone on a day-to-day basis thereby providing efficient customer service. This position also requires us to cross-sell banking products to our existing customers over the phone.
Roles & Responsibilities:
- Handling and resolving customer complaints/ queries over the phone
- Providing customers with relevant product and service information
- Cross-selling various banking products to customers over the phone
Key skills:
- Fluency in spoken English & Hindi language
- Open to working in rotational shifts
Competencies:
- Passion (Constantly raises the bar for self & team, has a strong execution bias, takes initiative even in the face of significant difficulties)
- Customer First (Leverages every customer interaction as an opportunity to make an impact, consistently seeks to understand customer needs, is accessible and responsive)
Qualification & Experience:
- Graduate with 0 to 4 years of experience
