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Responsibilities of the role include:
- Support Executive Assistants (EAs) in submitting expense claims, the reconciliation of American Express statements, booking meeting rooms, and creating travel itineraries on behalf of Partners using the required Deloitte systems to do so in line with policy
- Support with and respond to ad hoc requests and general queries from EAs in a timely manner
- Manage requests and tickets through the ESS Service Portal (Service Now) in line with ESS best practice
- Adhere to Quality Assurance policies by filing all deliverables, as well as all correspondence with EAs and other requestors in the designated Microsoft Teams folders
- Understand and adhere to the Deloitte UK Travel & Expenses policy
- Update service documentation and training manuals (SOPs, Process Maps, and SIPOCs) when required
- Out-of-Office alternative contact: Supporting the movement of client emails during periods of absence and leave of Senior Directors
- Building strong relationships with key client EAs
- Establishing a rapport with key stakeholders, partners, directors, and staff
- Cover during periods of holiday and sickness
- Ad hoc projects/tasks for senior directors and associate partners
- Working effectively in diverse teams within an inclusive team culture where people are recognized for their contributions.
Qualifications
Required:
- Any Graduate fresher or an experienced candidate with less than 11 months of experience in Admin assistant roles
- Good working knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Ability to plan, prioritize, multi-task, and manage own workload to tight deadlines
- Proactive and creative approach to problem-solving – the ability to ‘think outside the box
- Diligent, conscientious, and with strong attention to detail
- Strong written and verbal communication skills; ability to draft own correspondence
- Team Player
Work Location: Hyderabad
Work Timings: 2 PM to 11 PM
