Concentrix
IT service management company
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Role and Key Responsibilities
- Monitor the WFM mailbox in real-time and respond to each request that the team receives from the Global team
- Review and process agent time off and schedule change requests
- Keys daily exceptions requests, updates schedules, and responds to escalated issues and ad-hoc requests
- Performs any other related duties as required or assigned
- Excellent time management and prioritization skills, with the ability to meet deadlines
- Experience with working independently and on teams
- Experienced with managing multiple priorities and multi-task
- Highly skilled in effective communication both verbally and in writing with co-workers, the management team, other departments, and the delivery team
- A proactive approach to problem resolution
- Exposure to leave management system
- Schedule Optimization such as breaks while preparing schedules
- Initiates and manages scheduling communications between respective teams
Desired Candidate
- Effective communication skills.
- Good knowledge of MS Excel & Powerpoint.
- Proficiency with computers
- Willing to work 24*7
- Drive for self-learning and knowledge enhancement
- Contact Centre Workforce Management experience
- Extensive experience with WFM software.
- Exposure to the Aspect WFM tool added an advantage
- Ability to simplify complex operations into repeatable processes
- Comfortable in a fast-paced environment
- Ability to make decisions in time-sensitive ambiguous situations
Qualification: Graduation
Disclaimer:-
‘Neither Concentrix nor any authorized 3rd party who assists with our recruitment process, ever asks candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.’
Location:
IND Bangalore – Ecospace Bus Park
Time Type:
Full time
